Appointments
Last Updated: Tuesday, 28 April 2026About PATCHS
PATCHS is an online service that allows you to quickly and easily access GP services. Answer a few simple questions and you can get the help you need. PATCHS is open between 8 a.m - 9.30 a.m. We will aim to get back to you within 48 hours
Appointments
Each morning we offer open access and telephone triage appointments between 8:00am and 11:00am, or until we reach our daily capacity of 15 patients. Open access operates as a sit and wait clinic, meaning patients are seen in order of arrival or urgency; please note that our GPs begin consultations from around 9:00am, so waiting times can vary depending on demand. For telephone triage, patients can call the surgery between 8:00am and 11:00am to request a call back from a GP, who will assess your problem and advise on the next steps, which may include treatment advice, a prescription, or a face-to-face appointment if needed. Please note some problems can be safely assessed by phone, but others require a face‑to‑face appointment so the GP can examine you properly. Examples include:
- Conditions needing physical examination – such as abdominal pain, joint or muscle problems, lumps, hernias, or breast concerns
- Skin problems – rashes, moles, infections, ulcers, or wounds that need to be seen or examined closely
- Chest symptoms – chest pain, shortness of breath, or palpitations
- Ear, nose, throat and eye problems – ear pain or discharge, sore throats with concerning features, sinus pain, or eye redness and vision changes
- Infections – where temperature, chest, urine testing, throat swabs, or examination is required
- Neurological symptoms – weakness, numbness, severe headaches, dizziness, or balance problems
Our care navigators will ask you a series of questions to direct you to the most appropriate service
Afternoon appointments are available to book up to 6 weeks in advance these can be booked online or by calling the surgery
Important: If you have to cancel your appointment
Please tell us if you need to cancel your appointment and give us as much notice as possible. This means we can offer your appointment to another patient.
How to cancel your appointment
You can cancel any appointment by using the NHS App. You can also call the surgery to tell us.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face
- If you need an interpreter
- If you have any other access or communication needs