Complaints & Suggestions

Complaints & Suggestions

This practice follows the NHS complaints procedure when dealing with complaints.  A copy of our complaints procedure is available at reception, or click here to download the complaints policy (.doc 47KB)

You may also comment on the service direct to our Practice Manager, who will follow up any concerns appropriately, or if you have a suggestion please ask to speak to the practice manager.

Under NHS Complaints Regulations 2009, patients can either choose the service provider (The Village Medical Centre), however, they may want NHS England to deal with their complaint as they commission the service that has caused them to complain.  The choice about who they want to deal with their complaint remains their decision.

To complain to NHS England
Tel:  0300 311 2233
Address: NHS England
PO Box 16738
B97 9PT

You can contact Healthwatch Liverpool who can help you make this complaint, by providing a free, confidential and independent service designed to help you understand your rights and make informed choices.  They can also help you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS.

Telephone 0300 7777 007
 or email –