With further strike action affecting North West Ambulance Service (NWAS) this month, the public are being urged only to call 999 in a life-threatening emergency.

Ambulance service staff from GMB and Unison trade unions will go on strike again on Wednesday 11 January 2023. Unison and Unite members will also be taking further action on Monday 23 January 2023. This is a continuing dispute between trade unions and the government over pay.

While ambulances will still be available on these days, they should only be used for people with life-threatening injuries and illnesses, such as: cardiac arrest, loss of consciousness, fits that aren’t stopping, breathing difficulties, severe bleeding, severe allergic reactions, and serious head injuries.

Other patients requiring hospital treatment will likely be asked to take alternative transport, such as a taxi or to get a lift from family or friends.

People should use 111.nhs.uk, their GP, or local pharmacy for help with all non-urgent health concerns.

This is all the more important as the strike action taking place on 11 January will see more staff striking, meaning reduced ambulance crews but also reduced 999 and 111 call handling staff and fewer staff in Patient Transport Services (PTS).

Patient Transport Services on 11 January 2023 will only be available for renal, oncology and palliative care appointments. Providers will be in touch to inform you if your appointment is being cancelled, or to advise if you need to seek alternative transport.

NHS 111 Online can tell you:

• Where to get help for your symptoms, if you’re not sure what to do
• How to find general health information and advice
• Where to get an emergency supply of your prescribed medicine
• How to get a repeat prescription

More information about when to call 999 and when to go to A&E is available via the national NHS website.

If you are calling about a mental health concern, the mental health crisis line available for Liverpool is 0800 145 6570.